Refund Policy for Digital Goods (Videos)
Effective Date: December, 1st 2024
This Refund Policy outlines the terms and conditions for digital video products sold through our Shopify store. By purchasing from our store, you agree to these terms.
1. Refund Eligibility
Due to the nature of digital goods, all sales of videos are final and non-refundable, except under the following conditions:
- The file is corrupted or defective and cannot be accessed after downloading.
- There is a confirmed issue preventing the delivery of the product.
If you believe your purchase meets these criteria, please contact us at [Insert Email Address] within 7 days of purchase with the following information:
- Order number.
- Description of the issue.
- Screenshots or evidence of the problem.
2. Waiver of Right to Withdrawal (EU Customers)
Under the EU Consumer Rights Directive, digital goods such as videos are exempt from the 14-day withdrawal period once the download or streaming begins.
By completing your purchase, you acknowledge the following:
- "I consent to immediate access to the digital product and understand that I lose my right to withdraw from this purchase once the download or streaming has started."
This acknowledgment will be presented at checkout and must be agreed to before completing the purchase.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The product was successfully downloaded or streamed without issues.
- Dissatisfaction with the content after access.
- Accidental purchases or failure to read product descriptions.
4. Resolution for Defective Products
If a purchased video is corrupted, defective, or not delivered as described, we will:
- Provide a replacement copy of the product, OR
- Issue a refund if the issue cannot be resolved.
5. Contact Us
If you have any questions about this policy or wish to request support, contact us at:
- Email: studio@delirio.ai